B2B Blog

Urgency, with Patience: Making a Difference in Laos April 24, 2016
Graham Harper is responsible for our ETA team – a department that works with school and university groups from around the world to develop responsible and sustainable projects around Asia. A lot of their work has been done with remote communities in Laos, working with communities to develop homestay experiences in rural villages. As a key member of our Responsible Travel committee, we asked Graham his opinion on the issues facing this fast developing nation today.

Responsible Offices: Buffalo Tours Vietnam and Laos April 14, 2016
Buffalo Tours Vietnam and Buffalo Tours Laos employ around 300 people, and has offices in Hanoi, Ho Chi Minh City, Hue and Luang Prabang. With offices this size it’s important that we show our commitment to responsible travel and sustainability by leading by example.

Our Regional Manager for Vietnam and Laos, Bach Tran, shares with us some of the practices we have in place in our headquarters to make sure that our biggest business units set the tone for the behaviour of the whole company.

What Exactly is the Buffalo Tours' Difference? April 04, 2016
At Buffalo Tours, we aim to consistently deliver to you - our partners, and your passengers, well thought out product and excellent customer service. But how do we do it? In this article, Managing Director Matt Masson shares our secrets, and breaks down exactly what makes Buffalo Tours stand out from the crowd.

More Than Just a Reservations Team March 16, 2016
Our reservations department does far more than just book hotels and send out bills. In the current marketplace of instant online confirmation, we have to offer more than that. This hard-working team is on the front line, and ideally placed to respond to any last minute problems or alterations to itineraries.

Upsell Tips: Victoria Hotels Vietnam March 16, 2016
The Victoria range of Hotels and Resorts offers a taste of the golden age of travel across Vietnam and Laos. All of its properties draw heavily on the colonial influence of the region, shown through the architecture and style of the site, and the consistently excellent focus on genuine hospitality and heartfelt service.

Expert Insight: Victoria Express Train Manager Lucas Lepauvre March 16, 2016
Lucas Lepauvre is the Train Manager for the Victoria Sapa Express – a highend train service running between Hanoi and Sapa. For fifteen years Victoria have been recreating the golden age of travel on this classic route into the Northern Highlands of Vietnam, where ethnic minority hilltribes live and work in tiny villages perched on the mountainside.



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